return

As a manufacturer, we not stock lots of dresses. All dresses are Custom-Made as per buyer's Request in our factory. Sorry, we cannot accept returns or exchanges on these items.Therefore, it is the customer's responsibility to check the right size, color, styles before ordering. if Because of our duty causes an error, such as: Wrong size, Poor quality of materials or Damaged and so on, we will Fix it for free or Make a whole new one for you. Our company only accepts returns in the case of damaged or incorrectly delivered merchandise. We are, therefore, limited to accepting returns under similar circumstances. We carefully inspect every order to ensure it's exactly what you ordered and in absolutely perfect condition. If you find something we missed, you have 5 business days from the time EMS delivers to the designated shipping address to let us know so we can remedy the situation immediately.

refund

Damaged Items -If you claim that there is something wrong with our product you got, then please prepare the necessary proof such as the photos of the dresses and other files, you can contact our live chat person to submit a damaged item resolution apply. Our manager will contact you as soon as possible and solve the problems effectively.

You may need to pay for some charges if you insist to return some products, usually the charges will be $ 10-$20, depending on the issues.

Email address: support@trendress.com

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