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- Short Prom Dress
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- Long Prom Dress
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- Formal/Evening Dress
- Graduation
- Special under $ 100
- Plus Size Prom
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Help & Contact
- How do I pay for my order?
- You can easily buy something on trendress.com. If you decided to buy a dress, please sign on trendress.com first and then add the product to bag then continue check out.
- What payment method do you accept?
- We would like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed, so your details will be safe with us.
- What do I need to do once I finished a payment for an order?
- In-order to confirm your order information and start to making your dresses as soon as possible, please contact our live chat person to confirm your order after you made a payment, this is necessary, you can click live chat button to contact us.
- I can't login my account, what do I do?
- Please don't worry, it is may be you forgot the correct password, you can change the password by click here
- I can't pay for the dress, it resists my card?
- Please don't worry, may be there is something wrong with the internet explore, you can try it again, if this problem happens again, please make sure you have a valid card or PayPal account. Contact our live chat person is always the best way to solve the problem.
- Do you have a size guide or color guide?
- Yes, we do, you can find the size chart and color chart beside the products, if you don't know how to measure your size, we also provide "size guide" to help you.
- Do you offer free shipping or discount?
- We don't offer free shipping at this moment, but if you want to make a big order, you can contact our live chat person to apply a shipping discount. Trendress may offer free shipping in the near future.
- When can I get the dress after I made the payment?
- Order time includes dress making time and shipping time, tailoring time: 7-10 days, shipping time: 3-5 days, so usually you will get the dress within 15-20 days. But the time will be changeable since different area and holidays.
- Can I get the refund or return the dress if I don't like it?
- Actually we don't offer any refund or return just because you don't like the dress you preferred first. But if there is really something wrong about the dress quality, please contact our live chat to reach to a proper resolution.
- How can I join trendress affiliate program?
- It is easy to make money with trendress's help, join our affiliate program, you don't need to pay any money, if you want to know more, please start from here.
- It is easy to shop on trendress.com, you need to register on our website before you making the payment, so that we can get enough information about your order.
- At this moment, trendress provides PayPal and Credit Card 2 payment methods, if you can't send us a payment through those ways, please contact live chat person for help.
- If you want to check the payment and order status, you can login your account on trendress or contact us.
- Usually we don't offer return and refund without proper reason, if there is really something wrong with your dresses, please contact us through email or live chat to present proofs, we will solve the problems as soon as possible.
- Trendress will start to making the dress after we verified all the order information, we will inspect every step of the tailoring to make sure the dress quality and cost. Usually it is about 7-14 days for us to prepare for a dress, and 3-5 days to ship the dress to you, so totally with 15-20 days, you can get the dress.
- As to the shipping cost, we don't offer free shipping at this moment, but we do offer shipping discount for large orders, you can contact our live chat person if you want to get a shipping discount. And the shipping cost will vary from different countries and areas. If you want to check the shipping cost, you can add the product to your bag and then continue check out, the shipping cost will display later.
- Trendress has the right to verify if the products are good or not? We will be responsible for any fault made by ourselves. If you want to change the items or get a refund, please do contact us within 15 days or even less. You can talk to our live chat person or send us an email at: support@trendress.com. We will get back to you as soon as possible and solve the problems.
- We don't offer fees for customers to return the items, and every return item will be charged about $10-$20 under certain circumstance.
- Any refund will automatically be issued to the card used to make the original purchase and in the events, we are unable to provide a suitable replacement we will automatically refund and let you know via email.
- Trendress account is a virtual account administers your personal information and properties on trendress.com. It is free for registering, besides you can get a coupon or discount if you first register on trendress.
- You can edit your personal information such as account name , password, shipping address , billing address, telephone number, email address and so etc...
- There are certain columns on in your trendress account, you can login your account to administer your virtual properties, like sending gift vouchers, check your membership status, order free newsletters, so it is very helpful tool on trendress.com.
- * Trendress account will be cancelled if there is no purchasing in the consecutive 12 months, also including your virtual properties in the account, if you want to join us and continue shopping, you need to register again.
- Click here to login your account
- Trendress gift card is an e-gift card with it you can shop dresses on our trendress.com. You can buy a gift card on trendress for safe shopping purpose or you can send it to your friends as a gift. The gift card has the same value as cash when you are making a payment.
- Click here to buy gift cards
- You can't use a gift card to buy another one, and it can't be changed to cash or cancelled after the transaction has been completed.
- You have 12 months to use the entire value of the Gift Voucher. Any residual credit will automatically expire after this time.
- Trendress provides senior members to different customers with different shopping purpose and demands, although you need to pay some money, but it will save you more.
- There are 2 personal Status in senior members program: golden card holders and diamond card holders. You just need to pay $49.99 to become our golden card members. With it you can get %2 discount on all orders.
- Click here for more
